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Legal

Legal

The policies, terms and public documents that govern how AverCare works, all in one place.

Privacy and terms

How we handle your personal information and the terms that apply when you use AverCare.

Privacy

Privacy Policy

How AverCare collects, uses and protects your personal data.

Terms

Terms of Use

The terms governing your use of AverCare services.

Cookies

Cookie Policy

How AverCare uses cookies and similar technologies.

Orders, refunds and returns

How returns, exchanges and refunds work for products bought through the AverCare platform.

AC-POL-RRP-339

Refund & Returns Policy

How refunds, returns, exchanges and cancellations work for products supplied by independent suppliers.

AC-POL-REP-340

Return & Exchange Policy

How returns and exchanges are handled for products supplied by independent suppliers.

Security and responsible AI

How we protect AverCare systems and govern the AI behind the platform.

AC-COM-RVDP-383

Responsible Vulnerability Disclosure

How to report a potential security vulnerability affecting AverCare systems and services.

Governance

Responsible AI

The principles, oversight and published governance documents behind AverCare's AI.

Speak up

A confidential channel for raising concerns.

Reporting

Whistleblower Report

Submit an anonymous report about a concern at AverCare.