AverCare is committed to protecting the privacy, confidentiality, and security of personal information used within our Artificial Intelligence (AI) systems.
This AI Privacy Information Notice explains how Artificial Intelligence technologies are used within the AverCare ecosystem, how information may be processed by AI systems, and the safeguards implemented to protect users and their data.
This document should be read together with the AverCare:
Privacy Policy
Terms of Service
AI Transparency & Disclosure Policy
Responsible AI Framework
AI Ethics Policy
AverCare utilizes AI technologies to support healthcare, wellness, prevention, education, health coaching, and user engagement while maintaining appropriate human oversight and privacy protections.
2. ABOUT AVERCARE AI
AverCare uses Artificial Intelligence technologies to enhance healthcare and wellness experiences across:
AverCare Mobile Applications
AverCare Wearable Devices
Digital Health Platforms
Health Coaching Services
Preventive Healthcare Programs
Clinical Decision Support Tools
Personalized Wellness Services
Educational Health Content
Health Monitoring Services
User Engagement Services
Artificial Intelligence is used to assist users and healthcare professionals by providing insights, recommendations, analyses, summaries, and health-related information.
3. INFORMATION WE MAY PROCESS USING AI
Depending on the services used, AI systems may process information including:
3.1 Personal Information
Name
Age
Gender
Contact information
Account information
User preferences
3.2 Health Information
Symptoms
Medical history
Health questionnaires
Laboratory results
Vital signs
Diagnoses
Medication information
Treatment information
Health goals
Wellness information
3.3 Wearable Device Information
Heart rate
Sleep metrics
Activity data
Exercise information
Recovery metrics
Stress indicators
Movement data
Health tracking information
3.4 Lifestyle Information
Nutrition information
Exercise habits
Wellness habits
Sleep patterns
Stress management information
Health coaching interactions
3.5 Platform Usage Information
User interactions
Preferences
Feature usage
Device information
Application activity
4. HOW AI USES INFORMATION
Artificial Intelligence may be used to:
4.1 Generate Health Insights
Examples include:
Health trend analysis
Wellness tracking
Preventive health recommendations
Risk identification
4.2 Support Health Coaching
Examples include:
Goal tracking
Lifestyle recommendations
Wellness coaching
Educational guidance
4.3 Support Clinical Decision Processes
Examples include:
Clinical summaries
Risk stratification
Health assessments
Clinical support recommendations
4.4 Personalize User Experiences
Examples include:
Personalized content
Wellness plans
Educational materials
Health recommendations
4.5 Improve Platform Performance
Examples include:
Service improvements
User experience optimization
Feature enhancements
Quality improvement activities
5. HUMAN OVERSIGHT OF AI
AverCare utilizes a Human-in-the-Loop (HITL) governance model.
This means that:
AI does not replace healthcare professionals
Clinically significant AI outputs may require human review
Qualified healthcare professionals may review recommendations
Human reviewers may modify AI outputs
Human reviewers may reject AI outputs
Human reviewers retain final decision-making authority
AI systems are designed to support, not replace, professional judgment.
6. WHAT AI DOES NOT DO
AverCare AI systems are not intended to:
Replace physicians
Replace healthcare professionals
Independently diagnose medical conditions
Independently prescribe medication
Independently determine treatment plans
Replace emergency medical services
Make autonomous healthcare decisions
Users should always consult qualified healthcare professionals regarding medical concerns.
7. AI TRAINING AND MODEL DEVELOPMENT
AverCare is committed to responsible use of personal information in AI development.
AverCare does not use personal health information to train publicly available AI models without appropriate authorization, lawful basis, or applicable consent requirements.
Training, validation, and testing activities are subject to:
Privacy controls
Security controls
Data governance requirements
Ethical review processes
Regulatory obligations
8. THIRD-PARTY AI TECHNOLOGIES
AverCare may utilize approved third-party AI technologies and service providers.
Where third-party AI technologies are used:
Appropriate contractual protections are implemented
Security requirements are enforced
Privacy obligations are maintained
Data protection controls are applied
Vendor assessments are performed
Ongoing oversight is maintained
Third-party providers are required to protect information consistent with applicable laws and contractual requirements.
9. DATA MINIMISATION
AverCare follows data minimisation principles.
AI systems are designed to process only the information necessary to perform their intended functions.
Data collection and processing activities are limited to:
Defined business purposes
Clinical purposes
Wellness purposes
User-requested services
Legal and regulatory requirements
10. DATA RETENTION
Information processed through AI systems is retained only for as long as necessary to:
Deliver services
Meet legal obligations
Support security requirements
Support clinical requirements
Fulfil regulatory requirements
Data retention practices are governed by AverCare's Data Retention Policy.
11. DATA SECURITY
AverCare implements technical and organizational safeguards designed to protect information processed through AI systems.
Security measures include:
Encryption
Multi-Factor Authentication (MFA)
Role-Based Access Controls (RBAC)
Audit logging
Continuous monitoring
Secure software development practices
Vulnerability management
Incident response procedures
Access reviews
Security assessments
12. USER RIGHTS
Subject to applicable laws, users may have rights regarding information processed through AI systems.
These rights may include:
Access to personal information
Correction of personal information
Deletion requests
Data portability requests
Objections to processing
Withdrawal of consent where applicable
Requests for human review where applicable
Requests regarding AI-assisted processing
Requests may be subject to identity verification and applicable legal limitations.
13. AI EXPLAINABILITY
Where appropriate and technically feasible, AverCare seeks to provide information regarding:
AI-assisted recommendations
AI-generated outputs
Factors influencing outputs
Human review processes
Limitations of AI systems
The level of explanation provided may vary based on the nature and complexity of the AI system.
14. AI FAIRNESS AND BIAS MANAGEMENT
AverCare is committed to reducing bias in AI systems.
Measures include:
Bias assessments
Clinical reviews
Validation testing
Monitoring activities
Human oversight
Risk assessments
Continuous improvement processes
Bias-related concerns may be reported through AverCare's support channels.
15. AI INCIDENT MANAGEMENT
AverCare maintains procedures for identifying, investigating, managing, and responding to:
AI-related incidents
Privacy concerns
Security events
Harmful outputs
Incorrect recommendations
Ethical concerns
Regulatory issues
Incidents are reviewed and addressed through established governance processes.
16. CONTACT INFORMATION
Questions regarding AI privacy practices may be directed to:
AverCare may update this AI Privacy Information Notice periodically to reflect:
New technologies
Regulatory changes
Operational changes
Service enhancements
Updated versions will be made available through AverCare's website and applicable platforms.
18. VERSION CONTROL
09 June 2026 Date: ______________________________ 09 June 2026
This is the published version of AC-PUB-AIP-160, version 1.0. The signed original is retained on record and is available to customers, auditors and regulators on request via ai-governance@avercare.global.
