AverCare is committed to respecting and protecting the rights of individuals whose information is collected, processed, stored, or used within the AverCare ecosystem.
This User Rights Information Notice explains the rights available to users regarding their personal information, health information, AI-assisted processing activities, and digital health services.
This document should be read together with:
Privacy Policy
AI Privacy Information Notice
AI Safety Information Notice
Human Oversight Information Notice
Terms of Service
Responsible AI Framework
AI Ethics Policy
AverCare recognizes that individuals have important rights concerning how their information is used and how decisions affecting them are made.
2. OUR COMMITMENT TO USER RIGHTS
AverCare is committed to:
Transparency
Fairness
Accountability
Privacy protection
Human oversight
Ethical use of Artificial Intelligence
Respect for individual autonomy
Compliance with applicable privacy laws
Users should be able to understand how their information is used and exercise their rights in a reasonable and accessible manner.
3. WHO THIS NOTICE APPLIES TO
This Notice applies to:
Mobile Application Users
Wearable Device Users
Patients
Customers
Website Visitors
Health Coaching Participants
Healthcare Professionals using AverCare services
Authorized Representatives where legally permitted
4. RIGHT TO BE INFORMED
Users have the right to receive clear information regarding:
What information is collected
Why information is collected
How information is used
Who information is shared with
How long information is retained
How Artificial Intelligence is used
How human oversight is applied
How information is protected
This information is available through AverCare's public notices and policies.
5. RIGHT OF ACCESS
Users may request access to personal information that AverCare holds about them, subject to applicable legal requirements.
Access requests may include:
Personal information
Health information
Account information
AI-assisted processing information
Information regarding how data has been used
Information regarding disclosures where required by law
Requests may require identity verification.
6. RIGHT TO CORRECTION
Users may request correction of information that is:
Inaccurate
Incomplete
Outdated
Misleading
Where appropriate, AverCare will update information and maintain records of corrections.
7. RIGHT TO DELETION
Subject to legal, contractual, clinical, and regulatory obligations, users may request deletion of personal information.
Deletion requests may be limited where information must be retained for:
Clinical purposes
Legal obligations
Regulatory compliance
Security investigations
Fraud prevention
Contractual obligations
Where deletion is not possible, AverCare will explain the reason where legally required.
8. RIGHT TO WITHDRAW CONSENT
Where processing is based upon consent, users may withdraw consent at any time.
Withdrawal of consent may affect the availability of certain services, features, or functionality.
Withdrawal of consent does not affect processing that occurred before consent was withdrawn.
9. RIGHT TO OBJECT TO PROCESSING
Where permitted by law, users may object to certain processing activities.
Examples may include:
Marketing communications
Personalization activities
Certain AI-assisted processing activities
Optional wellness programs
Requests will be evaluated in accordance with applicable legal requirements.
10. RIGHT TO DATA PORTABILITY
Where required by applicable laws, users may request a copy of their personal information in a structured and commonly used format.
This right may apply to:
Account information
Health information
Wellness information
User-submitted information
Requests may be subject to technical and legal limitations.
11. RIGHTS RELATING TO ARTIFICIAL INTELLIGENCE
AverCare recognizes that users may have rights relating to AI-assisted processing.
Where applicable, users may request information regarding:
Whether AI is used
The purpose of AI processing
The role of AI in generating outputs
Human oversight mechanisms
AI-assisted recommendations
AI-generated content
Limitations of AI systems
These rights are subject to applicable legal and regulatory requirements.
12. RIGHT TO REQUEST HUMAN REVIEW
Where applicable, users may request human review of certain AI-assisted outputs.
Examples may include:
Health recommendations
Risk assessments
AI-generated summaries
Clinical decision support outputs
Escalation recommendations
Requests may be reviewed by appropriately qualified personnel. Human review availability may depend on the nature of the service being provided.
13. RIGHT TO QUESTION AI-ASSISTED OUTPUTS
Users may raise concerns regarding:
Accuracy
Fairness
Safety
Bias
Appropriateness
Completeness
Human oversight
AverCare will investigate concerns through established governance processes.
14. RIGHT TO REPORT PRIVACY CONCERNS
Users may report concerns regarding:
Privacy practices
Data handling
Unauthorized access
Security concerns
Data sharing practices
AI-related privacy concerns
Reports will be investigated in accordance with AverCare policies and applicable laws.
15. RIGHT TO REPORT AI SAFETY CONCERNS
Users may report concerns regarding:
Harmful recommendations
Incorrect recommendations
Potential safety issues
Suspected AI errors
Clinical concerns
Bias concerns
Human oversight concerns
Reports assist AverCare in improving AI safety and performance.
16. LIMITATIONS OF USER RIGHTS
Certain rights may be limited where necessary to:
Comply with laws
Meet regulatory obligations
Protect patient safety
Protect public health
Protect the rights of others
Prevent fraud
Maintain security
Preserve legal claims
Where restrictions apply, AverCare will comply with applicable legal requirements.
17. HOW TO EXERCISE YOUR RIGHTS
Users may submit requests by contacting AverCare.
Requests should include:
Full name
Contact information
Description of the request
Information necessary to verify identity
Additional information may be requested where necessary to process the request.
18. RESPONSE TIMEFRAMES
AverCare will respond to requests within timeframes required by applicable laws.
Response times may vary depending on:
Request complexity
Verification requirements
Legal obligations
Jurisdictional requirements
Where permitted by law, extensions may be required for complex requests.
19. REGULATORY ALIGNMENT
This Notice supports rights provided under:
HIPAA
HITECH Act
GDPR
UK GDPR
EU AI Act
UAE Personal Data Protection Law
Australian Privacy Act
New Zealand Privacy Act
India's Digital Personal Data Protection Act
Applicable healthcare privacy laws
Consumer protection laws
20. CONTACT INFORMATION
Requests regarding user rights may be directed to:
If you believe your rights have not been respected, you may:
Contact AverCare directly
Submit a complaint through established support channels
Contact applicable regulatory authorities where permitted by law
AverCare is committed to investigating concerns fairly and promptly.
22. CHANGES TO THIS NOTICE
AverCare may update this User Rights Information Notice periodically.
Updates may occur due to:
Regulatory changes
Technology changes
Service enhancements
Operational changes
Updated versions will be made available through AverCare platforms.
23. VERSION CONTROL
09 June 2026 Date: ______________________________ 09 June 2026
This is the published version of AC-PUB-URI-163, version 1.0. The signed original is retained on record and is available to customers, auditors and regulators on request via ai-governance@avercare.global.
