Cookies Policy

1. Introduction

This Cookie Policy explains how AverCare Holding LLC ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website, use our app, or interact with our online services. Cookies help us understand how users engage with our platform, provide essential functionality, enhance performance, and personalize your experience.

This policy should be read alongside our Privacy Policy. In accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA/CPRA), and other applicable data protection laws, AverCare is committed to full transparency about the technologies we use and your choices regarding them.

By continuing to use our services, you consent to our use of cookies as described in this policy unless you opt out using the options provided in our cookie banner or your browser settings.

2. What Are Cookies?

Cookies are small text files placed on your device when you visit a website or use an application. These files store limited amounts of information and allow websites or apps to recognize your device, remember your preferences, and enhance your browsing experience.

Cookies may be set directly by AverCare ("first-party cookies") or by trusted third parties such as analytics providers or service integrations ("third-party cookies"). Some cookies are temporary and disappear after you close your browser ("session cookies"), while others remain on your device until they expire or are deleted ("persistent cookies").

We also use related technologies like pixel tags, web beacons, SDKs, and local storage to perform similar tracking functions. For simplicity, we refer to all of these technologies collectively as "cookies" in this policy.

3. Why We Use Cookies

Essential and Functional Cookies

These cookies are necessary for the basic operation of our website and mobile app. They allow you to log in securely, navigate the platform, access core features, and ensure the platform performs as expected. Disabling these cookies may impair the usability of our services.

Preference Cookies

These cookies remember your choices such as language preferences, font size, or region to offer a more personalized and consistent experience when you return.

Analytics and Performance Cookies

These cookies collect aggregated information about how users interact with our website and app. These insights help AverCare improve performance, troubleshoot issues, and enhance user experience. Tools such as Google Analytics and Microsoft Clarity may be used for this purpose.

Marketing and Advertising Cookies

With your consent, marketing cookies may be used to deliver personalized advertisements based on browsing behavior and preferences. These cookies are typically set by third-party partners.

Social Media and Embedded Content Cookies

Some pages may include embedded content from social media platforms. These third parties may place cookies on your device to track interaction with their services.

Security and Fraud Prevention Cookies

Certain cookies help detect and prevent unauthorized access, fraud, or misuse of the platform.

4. Types of Cookies We Use

Google Analytics Cookies

Meta Pixel (Facebook Pixel) Cookies

CSRF Token Cookies

Used to protect forms and prevent cross-site request forgery.

5. Managing Your Cookie Preferences

You have full control over which cookies are used on your device, except for strictly necessary cookies required for platform operation.

5.1 Consent Banner

When you first access our services, a cookie banner allows you to accept all cookies, reject non-essential cookies, or customize cookie preferences by category. Preferences are stored for six (6) months unless cleared or updated.

5.2 Modifying Preferences

You may update your preferences by clicking the "Cookie Settings" link in the app or website footer, adjusting browser settings, or using third-party opt-out tools.

5.3 Browser Settings

Most browsers accept cookies by default. You can modify settings to decline or alert you when cookies are placed. Refer to your browser's help section for instructions.

5.4 Mobile App Controls

Tracking preferences may be managed in app settings. Some third-party services require separate consent management. Disabling cookies may affect certain features.

6. Updates and Contact

AverCare may update this policy to reflect changes in law, technology, or usage. Significant changes will be communicated via the app, website banner, or other appropriate means. Users are encouraged to review this policy periodically.

For more details on personal data processing, please review our Privacy Policy.

If you have questions or concerns regarding cookies or personal data processing, contact us at: privacy@avercare.global

You may also contact our Data Protection Officer at: dpo@avercare.global

Last updated: 06.01.2026