Frequently Asked Questions

AverCare is a comprehensive health platform that connects individuals, enterprises, and public health systems through AI-powered preventive care, telemedicine, and wearable device integration. It combines clinical-grade insights, real-time biometric data, and 24/7 virtual care into a single unified experience.

AverCare serves individuals looking to take control of their health, enterprises seeking corporate wellness and population health solutions, and public sector organisations building scalable healthcare infrastructure. Whether you're tracking personal wellness goals or managing health outcomes across thousands of employees, the platform adapts to your needs.

Unlike standalone fitness trackers or basic telehealth apps, AverCare integrates clinical-grade wearable monitoring, AI-driven health intelligence, specialist-led medical advisory, and real-time virtual care into one seamless ecosystem. Every insight is grounded in vetted clinical frameworks, not internet-scraped data.

AverCare is expanding globally with an initial focus on key markets including the Middle East, Africa, Europe, and North America. Early access is available now - sign up to be notified when the platform launches in your region.

The AverFit Band continuously monitors your vitals including heart rate, SpO2, temperature, and activity levels. Platform syncing with AverCare is currently in development and will be available in a future update. Once live, data will sync to your personal dashboard where our AI will generate personalised health insights, trend analysis, and proactive alerts.

AverPulse is a separate, standalone precision wellness device designed for at-home therapeutic use. It is not natively integrated with the AverCare platform or the AverFit Band at this time. AverPulse operates independently to deliver targeted frequency-based treatment protocols under clinician guidance.

No. AverCare's health modules, telehealth consultations, and AI insights are available without a wearable device. However, pairing with an Aver wearable unlocks continuous biometric monitoring and deeper personalisation powered by your real-time health data.

AverCare offers a growing library of health modules including cycle tracking, training and nutrition, biohacking and longevity, chronic health management, sleep and recovery, biomarker tracking, peptide protocols, and symptom tracking. Each module is built around clinical frameworks and adapts to your personal data.

Absolutely. All data is end-to-end encrypted and stored in compliance with POPIA, GDPR, and HIPAA standards. You own your data and control who has access to it. We never sell or share your personal health information with third parties.

Only you - and any healthcare providers you explicitly grant access to. In enterprise contexts, employers receive anonymised population-level analytics only. Individual health records are never shared with employers, insurers, or any third party without your direct consent.

AverCare is built to meet HIPAA (US), GDPR (EU), and POPIA (South Africa) compliance standards. Our infrastructure follows SOC 2 security principles, and all clinical AI models are validated under our Medical Advisory Board's governance framework.

Yes. Our Enterprise plan provides corporate wellness programmes, population health analytics, compliance-ready reporting, and dedicated account management for organisations of any size. We work with companies across industries to reduce absenteeism, improve employee health outcomes, and build healthier workplaces.

Yes. AverCare offers dedicated public sector solutions designed for government health departments, community health programmes, and large-scale population health monitoring. Our platform supports epidemiological tracking, resource allocation insights, and scalable telehealth deployment.

Enterprise clients receive anonymised, aggregated health dashboards covering wellness trends, programme engagement, risk stratification, and ROI metrics. All data is privacy-compliant, and individual employee information is never visible to employers.

Our network includes general practitioners, specialists, mental health professionals, dietitians, and physiotherapists - all available via HD video consultations through the platform. Every practitioner is licensed, vetted, and supported by our Medical Advisory Board's clinical frameworks.

AverCare's clinical AI and health protocols are designed and governed by a Medical Advisory Board of 20+ world-leading clinicians spanning neurosurgery, cardiology, oncology, psychiatry, sports medicine, and more. Every recommendation is grounded in peer-reviewed evidence and specialist oversight.

AverCare is designed to complement - not replace - your existing healthcare relationships. Our platform empowers you with deeper insights, easier access to specialists, and proactive health monitoring, while keeping your primary care provider in the loop through shareable reports and referral pathways.

You can sign up for early access directly on our homepage or by clicking "Waitlist" in the navigation. We'll notify you as soon as the platform is available in your region, along with exclusive early-adopter benefits.

AverCare offers three plans - Premium ($19.99/mo), Premium+ ($34.99/mo), and Platinum ($69.99/mo). Premium includes a free 14-day trial so you can explore before committing. Longer-term plans offer savings of up to 40%, and select annual plans include a free AverFit Band. Visit the pricing section on the homepage for full details.

Yes. Our free tier gives you access to core health modules, symptom tracking, and basic AI insights at no cost. You can upgrade at any time as your needs grow - no contracts, no lock-in.